TERMS & CONDITIONS
We, at Trajital LLC, want to make your experience with our reliable and finest marketing service to be simple, hassle-free and pleasing. Keeping that in view, we have formulated a plain set of terms and conditions which you must carefully read before placing an order.
By placing an order with Trajital LLC, you hereby agree to follow and comply with the following terms and conditions:
General Services Contract
Trajital LLC is a highly reputed marketing company which is established to provide small and large-scale businesses with marketing services. We solely work online, that is, via the World Wide Web. We are available round the clock (24/7) throughout the year. When you place an order to our company, you will be assigned a team of highly creative and experienced marketers who will handle your order efficiently and complete it in a timely manner. Rest assured, you will be provided with an expert-vetted marketing solution for your business.
Quality Assurance
So far, Trajital LLC has successfully helped several businesses promote their brand in the market by providing them with highly effective marketing solutions. We are proud to claim that we have a team of highly dedicated, creative and experienced marketers. Our streamlined processes allow us to create digital assets that are on par with industry standards efficiently and at reasonable prices.
It is our absolute assurance that our services will be exactly as per your requirements.
100% Money Back Guarantee
Marketing strategy is a subjective matter and initial samples/concepts/ideas are created according to the customer’s brief to start off with the project. However, we offer Unlimited Revisions to guarantee 100% Customer Satisfaction.
When you place an order at Trajital LLC, you are assured of being offered a refund where certain actions affect your eligibility to claim a refund:
Stage
None of the initial samples conforms to the customer brief.
The customer asks for revisions by providing feedback.
Takes no action for 60 days.
Money Back Status
The customer can ask for a full refund
Money Back Guarantee does not remain applicable. 100% Satisfaction becomes applicable.
Money back guarantee offer becomes void, however, Trajital LLC will review and uphold the offer at its own discretion
In case if no resolution is made between the two parties and a refund is awarded, then the client may not be permitted to use any items delivered by us, thus he/she may not have any kind of ownership of those deliverables.
Shipment Contract
Time is of the essence, it is especially important in the business world and we are fully aware of it. Therefore, we guarantee you that the initial concepts will be presented before you within 48-72 hours. Keep in mind that we use Electronic-mail (Email) to deliver both the initial concepts and the final, approved files to our clients.
Trajital LLC, in any way, is not responsible for failing to meet the imposed deadline of the client which is not pre-approved by both the parties in writing. Keep in mind, the complete payment is due at the time of placing the order.
Color and File Formatting
For our design and animation services, the default color palette that we use for our projects is CMYK, unless of course, the client specifies any color palette other than CMYK before starting the project. If a change of color palette is requested by the client during the project, additional charges will be deducted.
We use Adobe Software Suites as the primary designing and animation software.
Unlimited Revisions
We, at Trajital LLC, always do our utmost to present viable marketing solutions to our valued clients. We know it well that every individual has his/her own idea of perfection. The performance metrics that look perfect to us may not necessarily look perfect to you. Therefore, we offer our clients our data-backed input until they are completely contented with the result.
Ownership of the Work
Once a deliverable/strategy is approved and the final file/report is sent to the client after the complete payment, the client owns all the rights of the deliverables. All the claims and copyrights of the deliverable are then transferred to the client.
Customer Support Center
The customer support center of Trajital LLC is always available at the disposal of the client round the clock, that is, 24 hours and 7 days a week. With such kind of round the clock customer support you are assured to get the attention that you deserve. For your convenience we offer numerous communication channels: SKYPE, EMAIL, LIVE CHAT, etc.
Cancellation Policy
You clearly and irreversibly agree that Trajital LLC reserves the sole rights to cancel, reject or terminate any order or your contract in the following cases:
If the violation of the contract is detected on the client’s side
OR
If Trajital LLC fails to complete the client’s order due to any unexpected and unavoidable circumstances.
If an order has already been submitted by the client and Trajital LLC fails to process it due to uncalled-for circumstances, a complete refund will be awarded to the client.
In case Trajital LLC declines or terminates a client’s order due to any reason other than the client’s breach of contract or Trajital LLC’s non-performance, a complete refund of the prepaid amount will be offered to the client.
We do not design and develop anything related to or promoting pornography, child pornography and/or nudity. Any direct order of adult content, as stated, placed via the World Wide Web will be cancelled.
